Q: When is the best time to attend?
A: Our events tend to be less crowded on Fridays or late in the afternoon on Saturdays and Sundays (after 4 pm).
Q: What does my child get for the VIP price?
A: They get to view the dinosaur exhibit, participate in the arts and crafts and science tables and watch movies in the dino theater. Also, unlimited: playtime in the inflatables, dino rides, fossil digs, bungee pull, dino scooters, excavation brick (one per VIP pass) and more.
Q: What does my child get without the VIP pass?
A: They get to view the dinosaur exhibit, participate in the arts and crafts and science tables and watch movies in the dino theater.
Q: Can my child under 2 years old do the activities?
A: General Admission for children under 2 is free. That means you do not need to pay anything for your child to see all the big dinosaurs, baby dinosaurs, walking dinosaurs and more. Activities inside are accessed with a separate ticket from our "ticket for activities" booth. There is a dedicated bounce attraction for children under two but most are for older kids.
Q: I never received an email to print my online ticket order.
A: Go to the online ticket booth at the event and the give the last 4 digits of the credit card used and the cashier can look up your order.
Q. I don’t have a printer, can I show my phone of the tickets I purchased online?
A: Yes, you can show your phone, but also have the last 4 digits of the credit card number used to purchase the tickets on hand.
Q: How long does the event take to go through?
A: This is determined by the visitor. It can take an hour or it can be an all day event.
Q: Can we leave and come back on the same day?
A: Yes, but be sure to get your hands stamped on the way out.
Q: Are the tickets I purchased online good for a specific day or either day?
A: They are good for any single day.
Q: Are ticket prices different online than at the gate?
A: The tickets are the same price, but the online tickets have a small service charge that goes to the ticket processing company.
Q: What are the rides like?
A: The rides are for kids ages 3-12, or less than 140 lbs. There are dinos for the kids to ride on that the children climb 4 stairs to get on top of and then the ride gently moves. There are also 4-5 inflatables for kids ages 3-12. Younger children have a couple rides/inflatables designated specifically for them.
Q: I won free tickets through Facebook or a radio station, where do I get my tickets and can I upgrade my child's ticket to a VIP.
A: Either the radio station will have your free tickets or they will coordinate with us to have your name at will call. Please check with the station first before coming to the event.
Q: Are there any added expenses?
A: There are additional premium attractions that are optional. Green Screen Photography is $10 for 4x6 and $20 for 6x8. Face Painting is $5 for small and $10 for large.
Q: Can we bring food into the exhibit?
A: Most event centers do allow food to be brought in, or just keep your food in the car and go outside to eat and then return. Please remember to get your hands stamped on your way out. Snacks for small children are certainly fine.
Q: How tall do kids need to be to ride the dinos or play in the big inflatables?
A: The minimum height requirement is 36”, but there are other rides/inflatables designated for smaller children.
Q: Are service dogs allowed?
Q: Is the event wheelchair accessible? Do you rent them? Can we bring a stroller.
A: The event is wheelchair accessible, but we do not rent them. Various event centers offer wheel chair rentals. We allow strollers.
Q: Who can use the Police/Military discount?
A: Anyone with an ID - active or retired military, police officers, their spouse and children.
Q: Are there vendors with food available?
A: Yes, there will be food vendors at the event.
Q: Can I use my credit card throughout the event?
Q: Are cameras or video recording permitted?
Q: Does it cost to park?
A: Some venues do charge for parking while others do not. You would need to contact the venue directly to determine if they are charging for parking.
Q: Do you have a schedule for future events?
A: All of our confirmed event locations are listed on our website at www.jurassicquest.com under the “tickets” tab.
Q: Are there adult VIP tickets?
A: We do not have adult VIP tickets available due to weight restrictions on the rides/inflatables.
Q: Can I get a refund if I purchase tickets online and am unable to attend the event?
A: Online ticket sales are final unless the event has been canceled.
Q: Do you have a group discount?
A: We offer $3 off each ticket for groups of 20 or more and the group would have to arrive together. You can only get this discount at the door.
Jurassic Quest © 2017
6046 FM 2920 RD., #516 Spring, TX 77379 936-588-3332